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Reporting Concerns About Safety and Quality

Beech Brook is committed to quality of care and safety for its clients, families, visitors and staff.  We appreciate your feedback and are committed to excellent customer service. Please let us know if you have questions, suggestions or concerns. If you have concerns about client care or safety, we encourage you to let us know. You can contact:

  • A Beech Brook staff person or manager
  • The Client Rights Advocate (who can also help with confidentiality or safety concerns)
  • The Executive Office
  • The confidential Beech Brook Corporate Compliance Hotline (216.378.3922)

If there are concerns that cannot be resolved through Beech Brook efforts, you may also contact Beech Brook’s accrediting body, the Joint Commission, directly with any questions or concerns you may have about safety or quality of care. Joint Commission assesses Beech Brook’s quality of care and safety. Patient safety and quality concerns can be reported as follows:

At www.jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website

By fax to 630.792.5636

By mail to:

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Toll-Free 800.994.6610


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