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Safety and Quality

Reporting Concerns About Safety and Quality

Beech Brook is committed to quality of care and safety for its clients, families, visitors and staff.  We appreciate your feedback and are committed to excellent customer service. If you have questions, suggestions or concerns about client care or safety, we encourage you to let us know. You can contact:

  • A Beech Brook staff person or manager
  • The Client Rights Advocate (who can also help with confidentiality or safety concerns)
  • The Executive Office
  • The confidential Beech Brook Corporate Compliance Hotline (216.378.3922)

If there are concerns that cannot be resolved through Beech Brook efforts, you may also contact Beech Brook’s accrediting body, the Joint Commission, directly with any questions or concerns about safety or quality of care you may have. Joint Commission assesses Beech Brook’s quality of care and safety. The organization’s number and address is:

Office of Quality Monitoring
Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois  60181
Toll-Free 800.994.6610