Reporting Concerns about Quality & Safety

 

Beech Brook is committed to quality of care and safety for its clients, families, visitors and staff.  We appreciate your feedback and are committed to excellent customer service. Please let us know if you have questions, suggestions or concerns. If you have concerns about client care or safety, we encourage you to let us know. You can contact:

 

  • A Beech Brook staff person or manager

 

  • The Client Rights Advocate (who can also help with confidentiality or safety concerns)

 

  • The Executive Office

 

  • The confidential Beech Brook Corporate Compliance Hotline (216.378.3922)

 

If there are concerns that cannot be resolved through Beech Brook efforts, you may also contact Beech Brook’s accrediting body, the Joint Commission, directly with any questions or concerns about safety or quality of care you may have. Joint Commission assesses Beech Brook’s quality of care and safety. The organization’s number and address is:                             

                       

            Office of Quality Monitoring

            Joint Commission

            One Renaissance Boulevard

            Oakbrook Terrace, Illinois  60181

            Toll-Free 800.994.6610